Home » Local News, Rotating Features

National Public Safety Telecommunicators Week

Submitted by on April 15, 2019 – 12:34 amNo Comment

National Public Safety Telecommunicators Week kicked off Sunday and continues through Saturday.

The designation pays tribute to the men and women who work in 911 centers across the country and help protect citizens.

In Michigan, 911 centers serve as the primary point for dispatching police, fire, and EMS responses.  In addition to answering and dispatching emergency calls, telecommunicators also provide medical pre-arrival instructions, activate weather alerts and additional incident scene response such hospitals, road commission, and utility notifications; and handle call-outs for specialized response teams such as search and rescue and hazmat response.

“This is the week we take time to highlight the important role that telecommunicators have in facilitating emergency services and say thank you,” declared Harriet Rennie-Brown, State 911 Administrator.  “It is an honor to celebrate these exemplary individuals who demonstrate the highest levels of professional conduct and extraordinary performance.  Their dedication and hard work touches the lives of countless people daily.”

There are approximately 2,000 telecommunicators in Michigan.  According to the most recent annual report, of the counties and service districts that reported, telecommunicators in Michigan answered: 6,493,832 calls to 911 in 2018, 5,329 texts to 911, and 6,989,018 calls from non-911 lines.